Refund Policy

Our promise is simple: if your app isn't approved, you get your money back. This page is the full version of that promise. The guarantee page says the same thing in fewer words.

The guarantee

You pay one fixed price when your order starts. If we fix your app for the rejection in your order and the store still doesn't approve it, we refund everything you paid for that order.

How it works

• If the store rejects the app again, we fix it again and it's resubmitted from your own developer account. There is no extra charge for this, however many rounds it takes.
• If your app is still not approved after 3 resubmissions, you can ask for a full refund. You can also choose to let us keep going.
• If we agree with you at any point that the app can't be approved, we refund you then.
• Refunds go to your original payment method within 7 business days of our confirmation. Your bank may take a few more days to show it.

Before work starts

If you cancel before we start work, we refund your payment in full. If you placed an order by mistake, just tell us.

Each plan

• Fix my rejection. Covered in full as described above.
• Launch my app. Covered in full. If the store never approves your app, you get a full refund.
• Care plan. Billed monthly. You can cancel at any time, and billing stops at the end of the current month. Months already used are not refunded. If an update we handle is rejected, we fix it at no extra cost.
• Free check. There is nothing to refund. If we then confirm in writing that we can fix your case and you place an order, the guarantee applies in full.

What the guarantee doesn't cover

• Guideline 4.3 rejections, unless we confirmed in writing before starting that we can fix your case. We check 4.3 cases for free first.
• New rejection reasons caused by changes made outside our work.
• Apps whose content or business isn't allowed on the store, or that need licenses, documents, or information only you can provide.
• Developer account suspensions or terminations.
• Orders where we don't hear back from you for 14 days, or where you remove our access before the work is done.
• Store fees paid to Apple or Google, and Care plan months already used.

How to ask for a refund

Write to your engineer in your order chat, or email hello@resubmitly.com from the address on your order, with your order number. We confirm within 2 business days. There are no forms to fill in. Please contact us before opening a dispute with your bank; a refund from us is faster, and a dispute pauses it.

Contact

Questions about this page? Email hello@resubmitly.com.